Shipping & Returns

Breathe deeply—we have answers to your most pressing shipping questions:

When will my order ship?

Shipping times kick in when your item(s) have left our distribution center. Please allow for 1-2 business days for processing at our distribution center before your order is shipped

Do you ship to P.O. boxes or rural zip codes?

Yes, but we cannot guarantee expedited or overnight deliveries to P.O. Boxes or rural zip codes—selecting standard shipping is the way to go.

What do I do if my tracking says my order has been delivered and I have not received my package?

Oh no! Please contact our support staff at within 30 days of the delivery date so we can investigate further.

If I need to make a return, who pays for shipping?

Our products can be returned or exchanged within 14 days, and we’ll pay for the return shipping if you’re in the US. There is a $5 Restock Fee that will be deducted. Returns will be refunded in the original payment method or store credit. Contact our support at and we will send you a shipping label for your package.

What about Shipping internationally?

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SubPar is not responsible for these charges if they are applied and are your responsibility as the customer.