Shipping & Returns Information

We want your SubPar® order to arrive smoothly and make returns and exchanges as straightforward as possible. Please review the information below before placing your order.

Shipping FAQs

How much does shipping cost?

Standard flat-rate shipping is $5.99 for orders shipped within the continental United States.

Orders of $75 or more qualify for free standard shipping within the continental United States. The $75 minimum is calculated after discounts and before taxes.

Shipping rates to Alaska, Hawaii and Puerto Rico may vary and will be calculated at checkout.

Expedited shipping options, when available, are calculated at checkout based on the destination, package size and selected delivery service.

When will my order ship?

In-stock products generally ship within 1–2 business days.

Certain products are made on demand to help reduce excess inventory and unnecessary waste. Please allow approximately 2–5 business days for these products to be produced before they ship.

Processing times are separate from carrier transit times. If your order contains both in-stock and made-on-demand products, your items may arrive in separate shipments.

Once your order ships, you will receive an email containing tracking information.

Do you ship to P.O. boxes and rural ZIP codes?

Yes. Standard shipping is available to P.O. boxes and rural ZIP codes. Expedited and overnight delivery may not be available or guaranteed for these addresses.

What should I do if tracking shows my package as delivered but I have not received it?

First, check around the delivery location, ask other members of your household and allow up to two business days, as carriers may occasionally mark packages as delivered before they arrive.

If your package is still missing, contact customerservice@subpar.com within 30 days of the reported delivery date. Include your order number and tracking information so we can assist with the carrier investigation.

SubPar® is not responsible for packages delivered to an incorrect address entered by the customer during checkout.

Do you offer international shipping?

Yes. International shipping rates are calculated at checkout.

International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.

These charges are not included in your order total and are the customer’s responsibility. SubPar® does not control or reimburse customs charges, and international delivery times may be affected by customs processing.

Returns & Exchanges

Can I return or exchange my order?

Eligible merchandise may be returned or exchanged within 14 days of delivery.

Returned merchandise must be unworn, unwashed, unused and in its original condition, with all original tags attached. Items showing signs of wear, washing, alteration, damage or use may not be accepted.

Made-on-demand and DTG products

Direct-to-garment, print-on-demand and other made-on-demand products are eligible for exchange or store credit only.

Refunds to the original payment method are not available for these products. Please review the product description and size guide carefully before ordering.

Other eligible products

Eligible products that are not made on demand may be exchanged, returned for store credit or refunded to the original payment method.

Refunds issued to the original payment method are subject to a $5 restocking fee.

Original shipping charges are nonrefundable.

Return shipping

Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective or incorrect.

To begin a return or exchange, email customerservice@subpar.com with your order number and the item you would like to return.

Returns sent without prior authorization may not be accepted. Exchanges are subject to product availability.

After your return has been approved, mail the package to:

SUBPAR LLC
7270 Serrano Terr
Delray Beach, FL 33446
United States

Please include your order number inside the package.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed. SubPar® is not responsible for return packages that are lost or damaged in transit.

Damaged, defective or incorrect merchandise

Please inspect your order when it arrives.

If you receive an incorrect, damaged or defective product, contact customerservice@subpar.com promptly. Include your order number and clear photographs showing the issue so we can review your claim.

If approved, SubPar® will provide instructions for resolving the issue.

Why We Produce Certain Products on Demand

Producing select products only after an order is placed helps SubPar® reduce overproduction, excess inventory and unnecessary waste while allowing us to offer a broader selection of original products.

Thank you for supporting SubPar® and our commitment to quality, responsible production and exceptional customer service.